Frequently asked questions

Shipping information

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please understand that there may be potential delays due to postal service problems that are outside of our control. Please first contact your postal service provider and reference your tracking number if you have any questions or concerns. If you are unable to resolve your delay or any delivery issues with the postal service directly you can contact us at for more help.

Shipping charges for your order will be calculated and displayed at checkout. We offer a free shipping threshold for domestic US standard shipping orders over $40). Please note this does not apply for express shipping. Please note this does not apply for outlay islands. Please note this does not apply for international shipping. We offer international shipping to the following countries: Canada, Australia and the UK. At this time, we do not ship to any other International countries. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Brush bubble is not responsible for these charges if they are applied and are your responsibility as the customer.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within the maximum days of your chosen shipping duration, please do not include the days prior to receiving your shipping confirmation email, contact us at with your name and order number, and we will look into it for you. In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but we will resolve any quality control concerns, and try our best to come to a satisfactory solution

Where are we shipping from?

Your orders will be shipped from our warehousing and fulfilment centre in San Bernardino, California.

Can I check on my order?

You will receive notifications regarding your order to the email or phone number you provided.

You will receive your tracking number via email once your package has been picked up by a postal carrier. Please refer to the tracking number for shipping updates, if you have any concerns with the status of your shipment it is best to contact the shipping provider directly.

You can also contact us at for more help.

What happens if my items are damaged?

If you receive your items in an unacceptable condition, please email us right away at It is helpful if you include a photo so we can assess why this has happened and make any required improvements.

If items have been damaged prior to shipment or during shipment we will make a claim with the shipping provider and/or replace the items.

What happens if my items don't arrive?

If you have any concerns with the status of your shipment it is best to contact the shipping provider directly. To contact your shipping provider, open your tracking number and the contact details for the provider will be listed.

If your tracking information is showing that your order has been delivered but you have not received it, call the shipping provider and request the GPS delivery location to confirm that they delivered it to the correct address. Shipping providers can provide more assistance in locating a package than we can as we only have access to the tracking number. Please always report a suspected theft incident to your local authorities, as this is unfortunately quite common.

If you would need any further help, email us at

Returns and refund Information?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the order number.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Are your products cruelty-free?

Absolutely. 100%

How can I collaborate with your brand?

We would love to hear from you. Please email us at or send us a DM on our Instagram @brushbubble

How can I find out more about a specific product?

First check the FAQ's on the product detail page as someone may have had the same question as you! If you cant find the answer you're looking for we are happy to answer any questions you may have.

Please email us at or send us a DM on our Instagram @brushbubble